CryptoStorez offers a 5 day return policy for products we sell directly. If something goes wrong with an eligible product and you notify us within 5 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
After 5 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at customerservice@CryptoStorez.com and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
However, if the service center is not in your location, you may choose to contact CryptoStorez.
Please note that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). CryptoStorez will not replace or issue refund for items that fall into this category.
For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.
Products in the categories below are not eligible for return:
Products that have been installed, used, or altered from their original condition
Products with tampered or missing serial / UPC numbers
Products damaged due to misuse
Products in the Games, Music, Movies and Computer Software category that are not faulty and have been opened/unsealed
Products in the Food & Drink category
Products in the Beauty, Health and Personal care category
Jewelry, innerwear, lingerie, and socks
Weave on and other hair extensions
Products in the Books category
Products with broken package seals
Items with NO returns policy
Defective products with manufacturer’s warranties have different policies:
If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge